Terms and Conditions

This is a convenience translation. The German version at burnin.net is the legally binding version.

for consulting, implementation and support services of WISE LIFESTYLE LIMITED under the brand burnin.net — as of: July 2026

1. Scope

These General Terms and Conditions apply to all contracts between WISE LIFESTYLE LIMITED, 36 St Dminka Street, Victoria (Gozo), VCT 9030, Malta (hereinafter "Provider") and its customers for services relating to AI consulting, implementation, training and support. They are addressed exclusively to businesses, not to consumers. Deviating terms of the customer apply only if the Provider has agreed to them in writing.

2. Services

The Provider renders, in particular, the following services, whose specific scope is set out in the respective proposal:

• Analysis: capturing the customer's workflows and creating a prioritized implementation roadmap
• Implementation: setting up and adapting AI-supported workflows and systems
• Training: instructing and enabling the customer's team
• Support: ongoing quality assurance and further development of the systems set up

The Provider owes the agreed service, not a specific economic outcome. Stated time or cost savings are experience-based estimates, not guaranteed characteristics.

3. Proposals and formation of contract

The Provider's proposals are in writing (including by email) and contain the scope of services, fixed price and schedule. The contract is formed by the customer's written acceptance of the proposal.

4. Prices and payment

• Project services are billed at the agreed fixed price; ongoing support is billed monthly.
• Costs for third-party licenses and services (e.g. AI providers, hosting) are borne directly by the customer; the Provider discloses them transparently and without markup.
• Invoices are payable within 14 days without deduction. Applicable VAT arrangements (intra-Community supply / reverse charge mechanism) are shown on the invoice.

5. Customer cooperation

The customer designates a point of contact, provides required information, access and content in a timely manner, and ensures that it is entitled to hand over the data and content in question. If cooperation is delayed, agreed deadlines are extended accordingly.

6. Data protection and confidentiality

• Both parties treat the trade and business secrets of the other party as confidential — even beyond the end of the contract.
• Insofar as the Provider processes personal data on behalf of the customer, the parties shall enter into a data processing agreement pursuant to Art. 28 General Data Protection Regulation.
• Conversation recordings are made only with the documented consent of those involved.

7. Usage rights

Upon full payment, the customer receives a simple, unlimited right to use the work results created for it (configurations, documentation, templates) for internal purposes. Pre-existing tools, methods and templates of the Provider remain its property.

8. Warranty and liability

• The Provider renders its services with the diligence of a prudent specialist business, in line with the current state of the art.
• AI systems generate drafts that are subject to the customer's approval; the Provider assumes no responsibility for content the customer uses without review.
• The Provider is liable without limitation for intent and gross negligence. In the case of ordinary negligence, it is liable only for the breach of material contractual obligations, limited to the foreseeable damage typical for the contract.
• The Provider gives no warranty for the availability and changes in performance of third-party services (e.g. AI providers).

9. Term and termination

Project contracts end upon acceptance of the service. Support contracts run for an indefinite period and may be terminated by either party with 14 days' notice to the end of a month. The right to extraordinary termination for good cause remains unaffected.

10. Final provisions

Amendments and additions require text form. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected. [Applicable law and jurisdiction: to be determined through legal counsel — Malta company with customers in the German-speaking region.]

⚠️ INTERN — VOR VERÖFFENTLICHUNG: Dieser AGB-Text ist ein ENTWURF als Arbeitsgrundlage. Zwingend durch Lex bzw. einen Fachanwalt prüfen und finalisieren lassen — insbesondere: anwendbares Recht/Gerichtsstand (Ziffer 10), Haftungsklauseln nach maltesischem/deutschem Recht, Reverse-Charge-Formulierung (mit Malti abstimmen), Abgrenzung Dienst-/Werkvertrag.